MANAGED SERVICES
Broad experience, tailored to meet all your technology needs.

We provide ongoing help desk support, monitoring, and technology planning to organizations. Whether you are looking to supplement an existing internal IT group or you have no in-house technology staff, we use our experience to tailor our support services to meet your specific needs.

We handle the day-to-day tasks required to keep your systems up and running. Our monitoring tools provide early warning of network and workstation problems, proactive software patching keeps systems secure and up-to-date, and routine network maintenance ensures consistent performance.

For more information please contact us at (888) 748-7552 or info@realityit.com.

Managed Services for Servers, Workstations, and Infrastructure

Stop problems before they cause downtime. Reality IT constantly monitors clients’ systems and alerts them immediately of any issues. We provide remote support as appropriate.

Remote Desktop Access

Employees can remotely access their desktop computer from any Internet connected device. No need for costly remote access systems.

Client Portal Access

Receive access to a web-based application to create new service tickets, monitor the status of requests and incidents, and access historical service information.

Patching

All systems including desktops and services are patched on a monthly basis, sooner if required.

Managed Firewall

Receive an enterprise grade firewall at no cost, which we maintain and update.

Procurement Services

Have access to Reality IT’s Procurement team, technical experts with well-established vendor relations, to get the most out of hardware and software purchases.

Malware Protection Services

We partner with leading vendors to provide the best tools in the industry to prevent and block Malware attacks.

Quarterly business meetings and yearly strategic planning meeting

Participate in two-hour discussions to review the status of support and Reality IT performance and a yearly in-person four hour meeting to develop recommendations and provide technology planning assistance regarding all aspects of technology. We assist with annual technology budgets to ensure that there are no cost surprises in the future.